[RN]-Community | "Support Service Requirements"

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  • Preamble: We aim to create a gaming community that respects each other, complements and promotes each other's gameplay. We want to ensure a friendly atmosphere among all members and protect the "[RN]-Community," the "[RN]-Game Servers," the "[RN]-Teamspeak," "[RN]-Discord," and the "[RN]-Forum" from external and internal negative influences and decisions. Our rules/information documents serve the purpose of achieving this goal. Each member is responsible for keeping themselves informed about any changes to the rules. Once our rules/information documents are modified, the new provisions will come into effect immediately after the change.

    1 Article 1: Requirements for Ranks

    1.1 Section 1; Newbie Helper;

    §1.0; Application in the forum, followed by an invitation to the interview.
    §2.0; Successful interview on Teamspeak & Training.
    §3.0; Should know and be able to communicate the purpose and intention of our community.
    §4.0; Willingness to help new users navigate the community's code of conduct.
    §5.0; Ability to assist users on our servers.

    1.2 Section 2; Lead Newbie Helper;

    §1.0; Application in the forum, followed by an invitation to the interview.
    §2.0; Successful interview on Teamspeak & Training by the Support Leadership.
    §3.0; Should know and be able to communicate the purpose and intention of our community.
    §4.0; Willingness to help new users navigate the community's code of conduct.
    §5.0; Ability to assist users on our servers.
    §6.0; Hire and lead a maximum of 4 Newbie Helpers.

    1.3 Section 3; Support Trainee;

    §1.0; Application in the forum, followed by an invitation to the interview.
    §2.0; Successful interview on Teamspeak & Training by a Super Moderator or the Support Leadership.
    §3.0; Minimum participation in 2 Community Talks (logged/registered).
    §4.0; Must be at least 16 years old.
    §5.0; Understanding and ability to implement the "Support Code of Conduct" (assessed before being appointed as a Support Trainee by a higher-ranking individual).

    1.4 Section 4; Supporter;

    §1.0; Minimum participation in 4 Community Talks (logged/registered).
    §2.0; Must be at least 16 years old.
    §3.0; Understanding and ability to implement the “Support Code of Conduct” (Should have internalized the points of the code and its meaning).
    §4.0; Minimum presence in Teamspeak for 3/7 days.
    §5.0; Must have been active as a Support Trainee for at least 4 weeks.
    §6.0; Explicit recommendation from at least 2 Support members (excluding Support Trainees) for promotion to the rank of Supporter.
    §7.0; TS³ Client modification; Set ban templates in the Teamspeak client according to the “Support Code of Conduct”.
    §8.0; Understanding of the Community Code of Conduct. Should be able to explain the regulations.
    §9.0; Ability to enforce bans (minimum ban time & maximum ban time).
    §10.0; Visible activity in regulating and enforcing rules/regulations.
    §11.0; Ability to mediate disputes and interpersonal issues.

    1.5 Section 5; Moderator;

    §1.0; Minimum participation in 8 Community Talks (logged/registered).
    §2.0; Must be at least 16 years old.
    §3.0; Understanding and ability to implement the “Support Code of Conduct” (Should be able to recite the points of the code and their meaning).
    §4.0; Minimum presence in Teamspeak for 4/7 days.
    §5.0; Must have been active as a Supporter for at least 3 months.
    §6.0; Explicit recommendation from at least 4 Support members (excluding Support Trainees) for promotion to the rank of Moderator.
    §7.0; TS³ Client modification; Set ban templates in the Teamspeak client according to the “Support Code of Conduct”.
    §8.0; Understanding of the Community Code of Conduct. Should be able to explain the regulations.
    §9.0; Understanding of the Server Rules. Should be able to explain the rules.
    §10.0; Understanding of the Team Hierarchy. Should know the responsibilities.
    §11.0; Understanding of the directive rights within the team. Should be able to explain it.
    §12.0; Understanding of the superior regulations & direct contacts for team members.
    §13.0; Understanding of all Docs documents. Should be familiar with all and able to explain them.
    §14.0; Ability to enforce bans (minimum ban time & maximum ban time).
    §15.0; Visible activity in regulating and enforcing rules/regulations.
    §16.0; Ability to mediate disputes and interpersonal issues.

    1.6 Section 6; Super-Moderator;

    §1.0; Minimum participation in 18 Community Talks (logged/registered).
    §2.0; Must be at least 16 years old.
    §3.0; Understanding and ability to implement the “Support Code of Conduct” (Should be able to recite the points of the code and their meaning).
    §4.0; Minimum presence in Teamspeak for 3/7 days.
    §5.0; Must have been active as a Moderator for at least 9 months.
    §6.0; Explicit recommendation from at least 6 Support members (excluding Support Trainees) for promotion to the rank of Super-Moderator.
    §7.0; TS³ Client modification; Set ban templates in the Teamspeak client according to the “Support Code of Conduct”.
    §8.0; Understanding of the Community Code of Conduct. Should be able to explain regulations and teach Supporters.
    §9.0; Understanding of the Server Rules. Should be able to explain regulations and teach Supporters.
    §10.0; Understanding of the Team Hierarchy. Should know responsibilities and be able to teach Supporters.
    §11.0; Understanding of the directive rights within the team. Should be able to explain and teach Supporters.
    §12.0; Understanding of the superior regulations & direct contacts for team members. Should be able to teach this.
    §13.0; Understanding of all Docs documents. Should be familiar with all and able to explain them.
    §14.0; Ability to enforce bans (minimum ban time & maximum ban time).
    §15.0; Visible activity in regulating and enforcing rules/regulations.
    §16.0; Ability to mediate disputes and interpersonal issues as well as all other types of support.
    §17.0; Should be able to represent the Support leadership: Ability to handle applications, manage member lists, conduct interviews. Ability to take on a leadership role.
    §18.0; Should know how Clans/Guilds/Server teams can realize projects within the Rage-Gaming Multigaming Community and be able to explain this.
    §19.0; Ability to fully train Supporters.

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